Overseas warehouse dropshipping and after-sales processing

The situation of not receiving the goods:

1: If the package is intercepted during transit, the customer will be responsible for the interception fee and return shipping fee (which is the same as the shipping fee)

2: Refusing the package for no reason (the customer needs to bear the return shipping cost or send it back by themselves, and will not accept cash on delivery (refunds can only be issued after the warehouse inspection is correct, and refunds will not be issued if the product affects secondary sales)

3: Package loss refers to the situation where there is no updated tracking information for a long time and the package displays abnormally. We need to provide a full screenshot of the order in English on the platform (some screenshots are invalid), and we need to see the customer’s shipping address, tracking number, and value. After we apply for a claim, we can provide a full refund or resend the package. Packages that cannot provide proof cannot be processed.

4: If a package in transit needs to change its address, the customer will be responsible for the operation fee of changing the address. The change cannot be guaranteed to be successful, and if it is not successful, the operation fee will be charged as usual

5: The package has been signed for and the customer has reported that they have not received it. If the signature service has not been purchased, no claim will be made, and only POD proof of receipt can be provided. If an inspection is required, evidence of non receipt of the goods must be provided in order to apply for an inspection (such as door monitoring, which may not necessarily be successful)

After receiving the goods:

1: If the packaging and product are damaged, it is necessary to provide timely photos of the outer box, outer box label, and product damage (compensation will be given according to the degree of damage, and if the product is damaged to the point where it cannot be used, customers can receive a free replacement or a full refund).

2: The dolls in the overseas warehouse are all made of TPE material, and the facial makeup is applied and will be wiped off. If the customer loses makeup during use, it is not a quality issue.

3: Overseas warehouses are all ordinary skeletons, which cannot be forcefully bent. The posture that normal people can do is the limit, which can be referred to in the manual.

4: Product quality issues need to be reported within 7 days of receipt, otherwise no further action will be taken.

5: Private health products do not accept returns or exchanges without reason. If there are quality issues, only replacement or compensation will be given. Please emphasize this in the description!

6: If the customer returns the package without authorization, the warehouse may not be able to locate the item, or if it affects secondary sales, no compensation will be given.